FAQ’s

Booking your room with Orla Student is simple:

1. Browse available rooms on our website and find your perfect room.
2. Click “Book Now” on your chosen room type and start date
3. Complete your booking through the Orla Student portal.

If you need any help or guidance during the booking process, our friendly residence team will be happy to assist you.

Orla Student do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit to secure your room. Deposits are held in a ringfence deposit account by our Finance team and refunded at the end of your tenancy.

Please check our Cancellation Policy page to find your chosen country’s specific policy. Alternatively, you can find the specific cancellation policy for the property of your choice on the property’s specific page. 

Outside of the Cooling Off Period, termination of your tenancy agreement will only be authorised if any applicable legal notice that applies under current legislation is issued, or if your place at your University or Higher Education Institute is withdrawn because you do not achieve the required grades to proceed into your next year. To apply to be released from this contract if you do not achieve the required grades and your place at university is withdrawn, you must:

• Provide written evidence from the University that you do not have a place within 3 days of your results being published and we will release you from the contract without penalty and refund the deposit paid.
• You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades.

To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

• A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;
• A letter from your university/college which confirms that the required results were not achieved, and that your place has been withdrawn.

These document(s) must be received by us within 3 calendar days from the date your results are published. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.

Yes, students under the age of 18 may be able to book at selected properties, subject to our Policy for Students Under the Age of 18.

If you turn 18 during your first semester at university, we can accept your booking at properties with 24/7 security. In these cases, an adult aged 18 or over must act as a co-signatory on your tenancy agreement and agree to its terms.

Please contact your residence team for further guidance and support.

When applying for a room you will be asked a series of questions to determine the type of room  that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have a defined disability. We will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability.

If you have a disability, medical condition or special request that affects your accommodation requirement please inform us in the additional notes section when completing your application, either online or by paper form.

You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable us to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to us.

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply.

If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement.

You must provide written evidence from the University that you do not have a place within 3 days of your results being published and we will release you from the contract without penalty and refund the deposit paid.

You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades.

To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:

• A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked;
• A written rejection letter from your chosen university/college or your countries application to university platform e.g. France – Parcoursup, Italy – Universitaly, a screen shot of your application status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university.

These document(s) must be received by us within 3 calendar days from the date your results are published. On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and refund your deposit in full.

When you come to pick up your keys you need to bring a photographic ID, which is officially recognised as a document of identification in the country you will be residing in for the duration of your university studies. 

Some properties have car parking facilities available and in some cases charges may apply. Please speak to your property team directly if you would like to reserve car parking or confirm available locations nearby for your move-in day. 

It is known that people or businesses make bookings of rooms in high demand properties and cities, to sell to individuals later or pay others to make bookings to be resold later. While we do everything we can to stop this fraudulent activity, including requiring ID and university evidence, it is not possible to stop it completely. The individuals and groups conducting this fraudulent activity claim to have legitimate reasons to want to sell their rooms, but subsequently charge high additional fees to the genuine student who wants the room.

Students should NOT book rooms from private individuals claiming to have special offers or exclusivity of rooms. Orla Student manage enquiries, bookings, and organise tenancy takeovers directly. It is highly unlikely a room that becomes unwanted by an individual will be re-let to a student who is introduced to us by that person.

If in any doubt as to the legitimacy of a room offer, special promotion, or to verify if an individual or business advertising rooms to let is legitimate, you should NOT make any payment to them, and contact Orla Student at: [email protected].

Rooms will NEVER be sold by Orla Student with any ‘application fees’, ‘service fees’, ‘admin fees’, ‘takeover fees’, ‘handling fees’, or any other additional fees that are not detailed on our website. Any individual or business stating this is required is acting fraudulently. Please report this activity to us at: [email protected]. and do not make any payment to them.

Tenants who have entered a legally binding contract will remain liable for the rent for the whole length of the contracted tenancy until another tenant that is acceptable to the landlord is found and the room is able to be re-let.

You must be a full-time student to live with us. You can book with us whether you have a conditional or unconditional offer. However, please be aware of our cancellation policy prior to booking should your place at university not yet be confirmed.

Room cleaning services are available at some properties and sometimes they may incur additional charges. Please review your chosen property’s page, or enquire directly with the property team. 

No pets of any kind are permitted at Orla Student, except registered assistance dogs.

You can bring most of your belongings, but some electricals aren’t suitable for our properties. Non-European compliant electricals such as rice cookers are not suitable for use with European power outlets and this can cause fire risks.

Yes , if you would like to live with friends, please contact the team on-site directly and let us know who you would like to share with. Our team will then contact the other students and make the arrangements for you where possible.

If you follow the ‘book now’ process you can select the room of your choice or you can make special requests within the ‘create application’ route which we will do our best to accommodate, however all requests and subject to availability and conditions.

You would need to make a formal request to the accommodation team of the property you are residing in. If you request to move rooms during your tenancy you will also be issued with new documents confirming the details of the room move which you will need to sign or accept online.

Should your new room be more expensive, then you and your guarantor shall be liable for the higher rent from the date you are given access to it.

Yes, our summer bookings usually open around March. Keep a look out for pricing and information or contact the property team.

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

If you would like to arrive before your contract start date, please contact the site directly and speak with the onsite team. Early arrivals may be possible depending on availability. If approved, your contract will be updated and any additional charges will need to be paid prior to arrival. Please note that early arrival requests cannot always be accommodated.

Contents insurance is included at some Orla Student properties, which will be shown on the property page and details of the insurance can be obtained from the property manager when you check in. If you wish to confirm whether the property offers contents insurance, please contact the property team directly. Please note we advise taking out contents insurance if it is not included at your property as Orla Student is not liable for the loss or damage of your personal belongings and room contents.

Recycling is one of the best ways for you to have a positive impact on the world in which we live. Recycling is important to both the natural environment and us. We must act fast as the amount of waste we create is increasing all the time.

Orla Student is committed to protecting the environment, and we know you want to help too. To make it easier to be eco-friendly, we have provided recycling and refuse bins throughout your accommodation. We encourage all students to use these facilities and recycle waste whenever possible.

You should make sure that you empty packages completely and give them a quick rinse before you recycle them. Below you can find examples of what you can recycle and what goes in the different bins.

Be aware that if you put things in the wrong bin, it will contaminate the whole waste load which means that we cannot send that waste to be recycled. So, please take an extra couple of seconds to put things in the correct bin so we can help divert as much waste from going to landfill as possible.

Almost anything made of glass can be recycled, so make sure you put items like glass bottles and jars in the right bin and do not recycle broken glass or light bulbs. Anything that does not feature a recycling label must be put in the refuse bin. Other items that are not recyclable include: batteries, electrical appliances, kitchen waste, polystyrene, foam and sanitary products.

What can be recycled?

• Plastics
• Plastic cups and lids
• Milk bottles
• Takeaway containers
• Plastic bottles such as water, shampoo or sauce bottles
• Cardboard and Paper
• Newspapers and magazines
• Food cartons
• Emptied pizza boxes
• Envelopes or loose office paper
• Aluminium and Steel
• Drinks cans
• Empty aerosol cans
• Food cans
• Lids from glass bottles and jars

Thank you for being responsible residents and for helping the world!

On-site car parking is available at some properties but this is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to rent a car parking space. Car parking spaces are very limited and are strictly allocated in order of asking (first-come, first-served basis).

To view the process regarding filing a complaint please view our Complaints Procedure page.

All terms of the tenancy agreements remain applicable unless notified otherwise in writing by Orla Student. All notifications are final and there is no appeal or escalation process for such complaints.

Your rent may be paid in a number of ways, such as:

• Online via by logging into your student account
• By bank transfer (please ensure you use your name and student ID as the payment reference). International bank transfers may incur a charge from your own bank, so please make sure you account for this amount.

Please contact your property team for your available options.

We always recommend making your rent payments through your account page in our web portal.

You may also make payment by bank transfer. Please contact your property team directly or request bank details here.

Please note, you will never be asked to make a payment to any other bank account for any reason.



We do not accept cash payments for any reason. 



If you are ever asked to make a payment into a different bank account, or if you are ever asked to pay cash to anyone for any reason, DO NOT make any payment, and contact us

Payment plans and due dates can vary, so please check the specific details for the property you are booking. In many cases, if you have an approved guarantor, you may be able to pay your rent in three instalments, with an initial payment due a few weeks before your move‑in date.

If you do not have a guarantor, you may be asked to pay your rent in full before your tenancy start date. All rent must be paid before you arrive to check in, and in some cases additional instalment options may be available depending on the property.

If you have a valid Country Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April.

If you don’t have a valid Country Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date.

Please note you must have paid the rent due by the time you arrive to check in.

Other instalment options may be available.

Utility inclusions can vary by location. In many cases, rent may include utilities such as gas, electricity, water, and Wi-Fi, but this is not guaranteed. Any additional licensing and fees applicable in individual countries (such as TV, radio and broadcasting fees) are typically not included and are usually the resident’s responsibility. You should always check directly with the site you are booking with to confirm exactly what is included in your rent.

All of our properties offer a Wi-Fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet. Some providers may offer more services and packages at an additional charge which you are under no obligation to use. If you choose to add additional features to your internet package, that relationship is with you and the service provider directly and does not fall under the terms of your tenancy.

For information on the speed of your internet connection, please ask your Property Team for more information.

*a one off connection fee may apply dependent on property. Please see your property page and your tenancy agreement for more information.

** the internet speed is the maximum stated speed available into the property.

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

If you are unable to provide your own Country  Guarantor, we recommend Housing Hand, who are our chosen Guarantor Service Provider. For further information, prices and how to apply, please see their website.

Please note, we only work with Housing Hand in Austria, Germany, Poland, Portugal, Italy, Spain and we do not accept other Guarantor Service Providers.

To be a guarantor you must:

• Be resident in the Country of the student room being rented for a minimum of 1 year
• Be over 21 years of age
• Be a homeowner or in full time employment
• Provide a copy of photographic identification, such as a passport, driving licence or ID badge
• Provide a copy of proof of your Country address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone) or a bank statement.

You can pay your rent either online by logging in to your student account or by bank transfer.

If you wish to pay your rent in instalments, you will need a country of origin guarantor.

You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team.

You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up.

You will be required to pay two weeks rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date.

A one off admin fee of €50 will be charge and payable with the initial 2 week rent payment and this €50 admin fee will not be deducted from the balance of rent due.

Please note deferring your rent must be pre-arranged and agreed with the property manager prior to your move in date. If no arrangement has been made, rent is due as per your tenancy agreement.

We may be able to accept sponsors in place of guarantors in some cases, however this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of guarantor.

Weekly rent payments are not available, however Orla Student offers a number of instalment options for students to pay their rent.

You can book a viewing using our online viewing tool or by contacting the sales team on +353 1 968 2550 or [email protected].

Please use the link on the viewing confirmation email or contact the sales team on +353 1 968 2550 or [email protected].

Yes, you can book rooms online using the ‘book now’ option, which only takes around five minutes.

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by our current residents.

We offer online viewings for those who cannot view in person. Please enquire with your selected property and a member of the team will call you at your arranged time.

Deposit requirements can vary depending on the property. You should always check directly with the site you are booking with to confirm the deposit amount and terms.

Your deposit is held in a ringfence deposit account by our Finance team where it is held safely throughout the academic year.

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 28 working days to be credited at the end of your tenancy period.

Please note if you ask for your deposit to be repaid to a non-European bank account, bank charges will apply. All refunds will be processed in EUR (€), and the designated bank account must be able to accept payments in EUR. This policy also applies to any other refunds, such as rental refunds.